Frequently Asked Questions (FAQ)

Overview

This page will answer common questions about Workmax API integration, including:

• Account and authentication
• API usage and limits
• Billing and pricing
• Technical implementation
• Troubleshooting

General Questions

What is Workmax?

Coming soon

Who can use the API?

Coming soon

How much does it cost?

Coming soon

Authentication

How do I get API credentials?

See Integration Onboarding for authentication information.

How long do access tokens last?

Access tokens expire after 90 minutes. Your application should request a new token when needed. See Integration Onboarding for authentication information.

Can I use the same credentials for sandbox and production?

No. Sandbox and production use separate credentials for security. You'll receive different API keys for each environment.

Rate Limits

What are the rate limits?

• Standard tier: 500 requests/minute
• Professional tier: 2,000 requests/minute
• Enterprise tier: Custom limits

Rate limits are communicated during onboarding.

What happens if I exceed rate limits?

Coming soon

Can I request higher limits?

Coming soon

Integration

You can also use any language that supports HTTPS and JSON via direct REST API calls.

Do you have a sandbox environment?

Yes. All developers get sandbox access with test data. See Integration Onboarding for sandbox access details.

How do I test webhooks?

Coming soon

Troubleshooting

Why am I getting 401 errors?

401 Unauthorized typically means:

• Access token expired (tokens last 1 hour)
• Invalid credentials
• Token not included in request

Review token setup in Integration Onboarding.

Why am I getting 429 errors?

429 Too Many Requests means you've exceeded your rate limit. Wait 60 seconds and retry with exponential backoff.

Where can I find error codes?

Coming soon

Support

How do I contact support?

Please call (844) 967‑5629 for support.